At Jora Walks, we’re committed to getting your outdoor essentials to you safely and efficiently. Our team carefully packs every order to ensure your gear arrives in excellent condition and ready for your next adventure.

Order Processing

All orders are processed as quickly as possible after confirmation. You will receive an email or SMS confirmation once your order has been successfully placed, along with a tracking reference (where available) when your package is dispatched.

Delivery Method

All products are shipped using reliable courier and delivery services suited to your location. We take care to ensure packages are securely handled to protect the contents during transit.

Tracking Your Order

If tracking is available in your area, a tracking number will be provided once your order has shipped. You can use this information to follow the progress of your delivery.

Packaging

To reduce environmental impact, we may use minimal or eco-friendly packaging when possible. All packages are sealed and inspected before dispatch to ensure quality and accuracy.

Lost or Damaged Packages

If your order arrives visibly damaged or if you believe it has been lost in transit, please contact us within 48 hours of delivery at [email protected]. We will investigate and resolve the issue promptly.

Customer Support

If you have questions or concerns about your shipment, feel free to reach out to our customer support team anytime at [email protected].